You Can’t Automate Your Way Out of a People Problem
Automation is often seen as the silver bullet, something that will finally eliminate inefficiencies, reduce human error, and drive profitability. And to a degree, that’s true.
Brendan Bastine's articles
Stop Waiting to Invoice: Why Weekly Billing Wins
Invoicing is one of those necessary parts of running an MSP that seems simple—until it isn’t. Whether you bill time and materials, recurring services, or both, one thing’s for sure: you won’t make 100% of your clients happy 100% of the time with your billing practices. If you’re waiting until the end of the month to invoice everyone, you’re likely creating more headaches than you’re solving.
Preparing for Windows 10 End of Life: A Strategic Guide for MSPs
Windows 10 will officially reach its end of support on October 14, 2025. While this may seem distant, the reality is that planning and execution must start now to ensure smooth transitions for clients. With tariffs being implemented, this is a time of economic uncertainty which will likely have a large impact on many small and medium size businesses.
From Micromanagement to Strategic Insight: Transforming Time Tracking in MSPs [free ebook inside]
Time and time again, I address what I consider to be one of the toughest processes to implement and culture to build - Real-Time Time Tracking. A tale as old as time. This is a hot-button issue for technicians within the MSP/ITSP Industry. When done poorly, your team WILL feel micromanaged and untrusted, resulting in dissatisfaction and high turnover.
The Growth Program's First-Class Experience
Having spent countless hours at sea with my husband, I've discovered that true luxury isn't about the destination, it's about the journey. While every cruise ship passenger arrives at the same ports, for those in first-class suites experience something extraordinary along the way. First-class cruising isn’t just about a slightly bigger room or a larger balcony. It’s about how we’re treated. It’s the white-glove service, fast response times, and the priority treatment that elevates the experience. From priority boarding to personalized service, the experience is so exceptional that we keep going back, not just for the destination, but for how it makes us feel like we are the most important passengers throughout the entire journey.
The Art of Going in Curious
Many years ago, my mentor introduced me to this idea when he was guiding me through preparing for a difficult conversation. Back then, I had no idea just how powerful and far-reaching this simple mindset would be. Yet over time, I’ve seen how it can completely shift the tone, quality, and outcomes of nearly any interaction.
Effective Communication Strategies for MSPs
Now more than ever, clients expect fast responses and real-time updates, especially when dealing with time-sensitive IT issues. In the MSP/ITSP industry, communication is at the core of delivering exceptional service. To meet these demands, MSPs must adapt their communication strategies to suit the preferences and unique needs of their clients. This includes managing tickets through a support portal, communicating by email, and adopting text messaging. The key is ensuring that both technicians and clients can stay connected easily and efficiently. Today, I'd like to explore why texting matters.
A Guide to Mastering Productivity and Prioritization
In today’s fast-paced world, where demands constantly tug at our attention, mastering productivity and prioritization has become more crucial than ever. The ability to navigate through an ever-growing list of tasks efficiently can mean the difference between success and overwhelming chaos. Yet, despite the importance of these skills, many find themselves struggling to juggle competing priorities and deadlines. Struggling with productivity and prioritization isn’t your fault. The sad truth is that no one teaches you how to prioritize, how to juggle competing priorities, or how to be productive. Let’s take a look at some of the strategies to help streamline workflows, manage your to-do list and regain control of your time management.
A Guide to Color Coding your Calendar for Ultimate Organization
In the fast-paced world we live in, managing our time efficiently is crucial for success and well-being.One effective way to bring order to the chaos of our schedules is by color coding our calendars. This simple yet powerful technique allows us to visually categorize and prioritize our tasks, events, and commitments.