We are Gozynta

At Gozynta, we believe that living our values is the key to creating a positive, impactful, and enduring legacy.

Our origin story is woven from the fabric of a historic Connecticut barn, where our mission to deliver Excellence first began. From the creation of our foundational integration solution, Mobius, we have set out to not only meet but exceed the expectations of those we serve. Our path has been punctuated by defining moments, such as the introduction of Gozynta Payments and the innovative spirit that led us to acquire Eureka Process, each step reinforcing our dedication to unparalleled quality and service.

Empathy is the heartbeat of Gozynta. It's a value that resonates through the personalized relationships we've built with each client, shaping a business that sees from their perspective. As Gozynta stemmed out of an MSP, our commitment to understanding the unique challenges and goals of our partners is a testament to the deep connections we value. This empathy drives us to create solutions that are not just effective but also compassionate and considerate of the human element in technology.

Our trajectory is characterized by intentional Growth, seeking out opportunities that align with our vision and enhance our offerings. The expansion into international markets and the establishment of our Mobius Certified consultant program are just a few examples of our ambition to grow not only our footprint but also the capabilities and success of our partners. With every strategic move, we strive to embody a culture of learning and innovation, pushing boundaries and embracing change.

The thread of sustainability is now integral to our narrative as we actively work towards Carbon Neutrality. This commitment to environmental responsibility is a reflection of our broader vision for Excellence that extends beyond business success to include a positive impact on the world. As Gozynta continues to evolve, our core values of empathy, growth, and excellence guide us. They are the cornerstones of a legacy that nurtures not just a business, but a community, a planet, and a future we can all be proud of.

Our journey so far:

Illustration of a sinuous timeline, containing all of Gozynta's company milestones.

Our talented team

Heather Johnson

Co-Founder, CEO

I am an MBA graduate with a distinguished career as a business consultant and the co-founder and Chief Operating Officer at Gozynta. Since the company's inception in 2018, I have played a critical role in shaping its direction, focusing on developing robust sales, marketing, support, HR, and business development functions. My leadership philosophy centers on fostering an inclusive corporate culture, which has been instrumental in achieving remarkable diversity milestones, including a technical team that is 50% female and reflects significant racial diversity. My commitment to inclusivity is evident across all aspects of the organization, from recruitment practices to our marketing strategies, ensuring that Gozynta is recognized not only for its business achievements but also for its integrity and diverse workforce. Prior to joining Gozynta, I contributed to the leadership team of an internationally renowned interfaith university, where I also earned my MBA. This experience, coupled with my responsibilities in organizing events at the White House, has honed my skills in strategic planning and leadership. The Star Wars character I draw parallels to is Princess Leia, embodying her dedication to justice and unity in my approach to leadership and advocacy for diversity and inclusivity in the technology sector. My goal is to not only advance Gozynta's success but also to serve as a catalyst for positive change in the industry, championing a more inclusive and equitable work environment.

Brian Johnson

Co-Founder, CTO

My career has taken me on a lot of different paths: from working with tiny startups to working with Fortune 500 corporations, from embedded development in assembly to desktop applications to microservices on Kubernetes, electron microscopes, firearms, and helicopters to name a few things. I'm a self-taught software developer who has led 2 businesses. I spent 10 years doing development consulting for different companies, which gained me a lot of experience with different businesses. The more I learn, the more I realize that I don't know, but I'm happy to share some of what I've learned so far. If I were a Star Wars character? Ugh... Maybe R2 or Chewbacca? I don't need to be out front in the spotlight, I'd rather work quietly behind the scenes fixing things to keep everything running smoothly.

Allen Edwards

President of Consulting

Allen began his I.T. career in 1994 and founded his first I.T. company in 2002. He led the firm through a transition from break/fix to MSP. After founding Eureka Process in 2017, he released his first book, Process and the Other “P Word (Which is Also Process) in 2022, and his firm was acquired by Gozynta in 2023 where he still serves as head of consulting and co-owner. As a self-proclaimed entrepreneur he has also founded MSP Hire, an IT recruiting firm, and Trickster’s Hideout, a coffee shop and event venue, during 2023. Allen enjoys working with business leaders to create meaningful, growth-centered relationships that support next level performance. He aims to offer his clients a sense of relief from the demand and complexity of running a successful MSP and reinvigorates teams with enthusiasm and a sense of possibility. With a passion for adventure, Allen fills his spare time with activities such as running, scuba diving, skiing and travel. He’s even been known to play a video game or two.

Faith Johnson

Marketing Coordinator

Hello! I'm Faith and empathy is the heart of everything I do. It's my guiding principle, seamlessly woven through my professional ambitions and personal connections. During the lockdown, I delved deep into the world of digital marketing, a journey that has significantly influenced where I stand today. As a marketer, I've embraced various roles, each enriching my experience and broadening my perspective. I infuse creativity into my work and daily life because I believe it brings a vital spark to our existence. This dedication to continuous learning keeps me evolving and excelling in the ever-changing landscape of my profession. If I were a Star Wars character, I would probably be Jar Jar Binks because anyone who knows me knows I am quite the yapper and I really fill a room.

Ben Terry

Senior Consultant

U.S. Air Force, NASA, UPS, FedEx, Eureka Process. What do each of these organizations have in common? Could it be they all secretly serve as clandestine fronts for the British Spy Agency, MI5? Or maybe, they were integral in cultivating Ben’s passion for process improvement and leadership. The year was 1993. The place was San Antonio, Texas. FedEx District Director Roy Holley, (author of The Power of Moral Leadership) inspired me to take a decades’ long journey of self-discovery and personal growth to become more effective in process improvement and leadership development. This life- changing journey introduced me to other key influencers along the way, most significantly Dr. J. Clint Anderson and Dr. David Ferguson both men helping shape my understanding & desire to serve others through process & authentic relationship. I landed my first role in the IT MSP industry as a vCIO almost a decade ago. The 6 years I spent at my first MSP, were incredibly significant for exposing me to a deep culture of process lived out in trusting relationships with co-workers and clients within the MSP industry. Opportunities for greater leadership responsibility most recently led Ben to the role of Regional Sales Director for a large nationwide MSP firm. Ben is excited to bring his years of service and experience to Eureka Process clients and team members in order to help them also enjoy the fruits of their labor through process improvement and leadership. If I were a Star Wars character? I admit I am most drawn to Han Solo but probably most like Luke Skywalker. I too grew up in very humble, rural beginnings and was heavily influenced by my Yoda grandfather to join the Force. The US Air Force that is. I have continued to seek guidance from others along the way in order to improve as a leader and teammate so that together we can all be victorious over the “dark side”. My wife has endured 42 years of shenanigans with me and those shenanigans have produced 3 children, 4 grandchildren and 2 additional “adopted” children, who are all happily married as well. We love working around our Texas “ranchette” in addition to adventurous travels throughout the US and abroad.

Brendan Bastine

Technical Support Agent

With a rich history spanning 16 years in leadership, I have had the privilege of leading teams ranging from teams of 4 to robust teams of 125 individuals. I have spent the past decade in the role of a Service Delivery Manager, cementing my reputation as a seasoned IT professional with a comprehensive skill set. I bring extensive leadership experience and a proven track record in IT service management built on the sturdy foundations of ITIL 4. As a seasoned and results-driven IT professional, my forte lies in extensive leadership, coupled with a stellar track record in IT service management. My expertise spans IT operations, service desk management, IT documentation, process creation and implementation, project management, technical support, IT sales, and a comprehensive understanding of MSP software and their configurations. Armed with a unique blend of business acumen, leadership acumen, and technical proficiency, I am poised to make impactful contributions to any MSP. If I was a Star Wars character, I’d be Obi Wan Kenobi. Why? Because, much like the wise Jedi, I’ve got a strong moral compass, and I tackle problems with thoughtfulness and precision. I bring the force of skills, and just like Obi, I lead my teams with kindness, understanding, patience, and respect.

Alfonso Mena

Accounting and Finance Consultant

I am your go-to finance guy with 10+ years of expertise designing and supporting business processes, management accounting, and reporting activities in companies of various sizes ranging from small startups to large corporations. I have worked in IT and telecommunications sectors across Europe, Latin America, and the United States. I am based in Madrid, Spain and in my role at Gozynta, I aim to help smaller companies achieve success. I am passionate about bringing new ideas to life and improving existing infrastructures and processes. In my free time, I like to spend time with my family and friends. I especially enjoy travel and being active. I have traveled to over 40 different countries and my current hobbies include surfing, scuba diving, and golf. If I were a Star Wars character, I would be Han Solo because he is an adventure seeker, willing to take on any challenges.

Esther Haddon Bauzou

Frontend Engineer, UI/UX Designer

Your friendly neighbourhood nerd, lover of all things software development. I’m especially passionate about the study of human-computer interaction. I have consistently swung between software design and programming throughout my career, and since choosing only one has caused me to miss the other dearly, I’ve decided to stick with both. Hailing from France, I’ve lived in the Netherlands for 2.5 years, and have now settled on the charming little island of Jersey, where aside from my job at Gozynta, I lend a helping hand to my husband and his father’s small MSP. If I were a Star Wars character, there’s about an 87% chance I’d be C3PO. I can get annoyingly chatty, had my left arm broken right below the shoulder, speak multiple languages, and enjoy using random statistics.

Loan Nguyen

Backend Engineer

I'm a software enthusiast with a diverse background, having tackled projects ranging from online stores and e-learning platforms to migration software. I've worked with a variety of programming languages, including .NET, PHP, and Python, and have experience developing everything from singleton applications to microservices. When I'm not in front of my screen, you'll find me embracing the great outdoors, whether I'm hiking, running, or tending to my garden. I take pride in crafting software that not only functions flawlessly but also brings joy to its users. Kindness and support are at the forefront of my approach, and I'm always ready to lend a helping hand wherever it's needed. In the realm of Star Wars, I see myself as a bit of a Padmé Amidala - caring, compassionate, and always looking out for the well-being of others.

Liwen Zhang

Developer Apprentice

I'm Liwen, currently enrolled at Codam Coding College in Amsterdam, the Netherlands, delving into the realm of software engineering after five years as an architect. Focusing on backend development and cloud platforms, I bring a blend of creativity, adaptability, and directness to my work. If I were a Star Wars character, I would be c3po.